Refund Policy

At TraderCademy, we strive to ensure your satisfaction with our courses and educational materials. However, if you are not satisfied, we offer a transparent and fair refund policy.

1. Refund Eligibility

To qualify for a refund, you must meet the following conditions:

Submit a refund request within 14 days of purchase.
You must not have accessed more than 20% of the course content, including but not limited to videos, e-books, quizzes, webinars, or consulting sessions.
If you have attended any live sessions, no refund will be granted for that portion of the course.

2. Refund Process

To initiate a refund, email [email protected] with your order number, receipt, and a brief explanation of why you are requesting a refund. Refund requests will be processed within 5 business days. Once your request is approved, a credit will be issued to your original payment method within 7-10 business days.

3. Partial Refunds

If you have accessed more than 20% of the course but less than 50%, you may be eligible for a partial refund. Partial refunds will be calculated based on the proportion of content accessed.

4. Non-Refundable Situations

Refunds will not be issued under the following conditions:

If the refund request is made after 14 days from the date of purchase.
If more than 50% of the course content has been accessed.
Refunds for promotions or discounted courses will not be issued unless otherwise specified.

5. Late or Missing Refunds

If you have not received your refund within the specified time frame, first check with your bank or credit card company as processing delays may occur. If you have followed up and still have not received your refund, please contact us at [email protected].

6. Exchanges

We do not offer exchanges for purchased courses. If you wish to upgrade to a more advanced course, you must purchase it separately.

7. Final Decision

TraderCademy reserves the right to refuse a refund request if it does not comply with our policy or if misuse of the platform or services is detected.